It is an interesting job to ask people

                               Why do they do, what they do ?

Business Process Analysis looks at a business process as an integral whole,
regardless to

• company or department boarders
• organizational structures

Business Process Analysis includes

• the company as whole, with all people in charge
  -  to achieve a given objective
• Suppliers (the entire supply chain)
• The Customer
• Third Parties

Business Process Optimization is oriented to the workflow
and not the organizational structure